Last Updated: January 1, 2025
1. Information We Collect
BuildFlow IQ collects information to provide better services to our users. We collect:
- Account Information: Name, email address, company name, phone number, and password when you create an account.
- Project Data: Project details, estimates, BOQ items, supplier information, and documents you upload.
- Usage Data: How you interact with our platform, features used, and time spent.
- Technical Data: IP address, browser type, device information, and cookies.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our AI-powered construction estimation platform
- Process your estimates, BOQ management, and supplier RFQs
- Communicate with you about your account, projects, and updates
- Analyze usage patterns to enhance user experience
- Detect and prevent fraud, security issues, and abuse
- Comply with legal obligations
3. Data Security
We take data security seriously. BuildFlow IQ implements enterprise-grade security measures including:
- 256-bit SSL/TLS encryption for all data transmission
- Encrypted database storage for sensitive information
- Regular security audits and penetration testing
- Role-based access controls and audit logging
- Automated daily backups with 30-day retention
- GDPR-compliant data processing practices
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following circumstances:
- With your consent: When you authorize us to share information with suppliers or partners
- Service providers: Third-party vendors who assist with hosting, analytics, and customer support
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Your Rights
Under UK and EU data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@buildflow.com.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in during your session
- Remember your preferences and settings
- Analyze platform usage and improve performance
- Serve relevant advertisements (with your consent)
You can control cookie settings through your browser preferences.
7. Data Retention
We retain your data as long as your account is active. After account deletion, we retain certain data for legal, tax, and regulatory compliance for up to 7 years. Anonymized usage data may be retained indefinitely for analytics.
8. International Data Transfers
Your data is primarily stored on secure servers in the United Kingdom (AWS London region). For certain services, data may be transferred to countries with adequate data protection standards as determined by the UK government.
9. Children's Privacy
BuildFlow IQ is not intended for children under 16. We do not knowingly collect personal information from children under 16.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: